User Needs
Our top priority is meeting our users where they are. I never want to hoard information in the library, like a dragon guarding its gold. I want to push our resources to users’ phones and tablets as much as possible.
Jeffery R. Ring, PhD, MILS
bit.ly/bmj-ring
It’s amazing how even the most self-aware among us can easily slip into the assumption that we know what users need. Without research and feedback, we don’t. As we say in UX, “You are not the user.”
Jill Stover Heinze, MSLS
bit.ly/bmj-heinze
Make clear connections to how the resource can directly impact or improve their work and research. I see it a lot when I show someone how to use citation managers for example. Learning how a citation management tool can help them easily collect, organize, cite and create reference lists and make their work easier definitely helps promote the chosen resource.
Kelsa Bartley, MSI
bit.ly/bmj-bartley
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